How to reset CAROOT password in ARCServe Backup

1.    Open a command prompt on the server where you want to change/reset the caroot password.
2.    In the command prompt browse to the drive where you have ARCServe installed
       (e.g. C:\Program Files\CA\...)
3.    Once in the ARCServe folder type in the following: cstop
4.    This will stop the ARCServe services that are running.
5.    When all services are stopped open the Windows Explorer and browse to the folder:
       C:\Program Files\CA\BrightStor ARCserve Backup\Data\Discovery
       Here you will find a folder that has the name of your server.
6.    Rename this folder.
7.    Back in the command prompt type in the following: cstart
8.    This will start the ARCServe services that were stopped in item 4.
9.    Still in the command prompt type in the following:
       Authsetup/p "password" where “password” is what you want the new password to be.
10.  Close the command prompt and try to open ARCServe with the new password.